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Extend your organization's Incident Management process beyond the confines of
your office. Take your data with you, with SDEMobile's secure offline mode
and customisable forms.
Home -> Solution -> SDEMobile Incident Management
SDEMobile Incident Management is the solution of choice for field service desk staff. Based on standard ITIL processes and functions, users are able to view, create and update Incident records directly on their mobile device. Building on the standard SDEMobile framework, Incident Management updates are automatically sent and received thanks to SDEMobile's transparent background synchronization.

SDEMobile Incident Management provides mobile access to the following modules and fields (including custom fields): Incident, Incident Details, Status, Work Orders, Clients, Departments, Companies, Categories, Impact, Urgency, Priority, Support Staff, Service and Groups.
Configurable Mobile Forms and Menus
All forms and lists available to mobile users are configurable via SDEMobile's central editor.
Changes made to layouts and lists are automatically sent to all connected mobile devices as part of the standard SDEMobile synchronisation process.

Structural updates to the service desk (e.g. new table fields) are also distributed during the "Send & Received" process, transparently replicating the server database structure onto the mobile device.
Central Administration Console
The SDEMobile Management Console provides a central configuration point for all connected mobile devices. From this web based portal, administrators have access to mobile form editors, security options, license management and server administration functions.

Configuration updates are automatically sent to all mobile devices as part of the standard "Send & Receive" process, ensuring the mobile workforce is always up-to-date with the latest settings.
Offline and Online Modes
With SDEMobile's "Offline" mode, users have constant access to data regardless of network coverage. Updates are stored locally on a SQL Server Compact Edition database, ready for synchronisation once network access is restored.
Secure Data Communications and Storage
Mobile handsets connect directly to the SDEMobile Server via the industry standard protocols, making use of the available network infrastructure, including Wireless LANs (Wi-Fi), GPRS, and HSPDA services.
Secure VPN connections are supported via the handset's built in VPN client (where available, please check handset features for details). SDEMobile communications are further secured with the use of an optional 128bit SSL Certificate* for added security.

Data is stored on the on-board SQL Server Compact Edition database may also be encrypted and password protected to prevent unauthorised access.
Empower your mobile workforce with SDEMobile, the power to act at the point of business.