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Our implementation services help you design and deploy a wireless service desk infrastructure that connects people to the information they need, encompassing Incident, Problem, Change and Asset Management.
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The SNE Difference
Organisations want to provide their service desk and engineering staff with constant, real-time access to business and client information from anywhere and at any time, to increase the productivity of their mobile and remote workforce, reduce costs and improve customer satisfaction. SNE Mobile Implementations Services help organisations develop a comprehensive mobile service desk solution composed of a scalable and secure mobile application platform

Our implementation services can help design and deploy a wireless service desk infrastructure that connects people to the information they need, encompassing Incident, Problem and Change Management processes, Asset Management, and Personnel/Fleet Tracking services. We start by understanding your business and then utilise our proven methods and extensive experience designing mobility solutions.
With SNE Mobility Implementation Services, you can:

• Rapidly deploy reliable, secure mobile service desk applications
• Improve customer satisfaction through improved responsiveness
• Reduce support maintenance costs
• Boost productivity of field engineers and customer support professionals
Delivering service desk data where you need it, when you need it
SNE Mobility Implementation Services enable instant access to core service desk information, CMDB asset records and client details to increase employee productivity, enhance customer satisfaction and streamline operations. SNE Mobility Implementation consultants can help you assess, plan, design, integrate, deploy and maintain a solution that combines modular features to fit your service desk strategy and IT environment. Our comprehensive mobility solution provides a flexible and scalable infrastructure to support multiple end-user applications and devices, and includes the following components:
Mobile Incident Management
Mobile Problem Management
Mobile Change Management
Barcode Scanner and RFID Readers
Asset and Personnel Tracking