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This 7-hour interactive training course provides you with the knowledge needed to design, implement and maintain a mobile service desk infrastructure.
Home -> Services -> Mobile Service Desk - Site Training
Course description
This 7-hour on-site training course provides you with the prerequisite knowledge needed to design, implement and maintain a mobile service desk infrastructure.
Objectives
After completing this course, you should be able to:

• Install the SDEMobile suite of products
• Integrate SDEMobile with BMC Service Desk Express
• Configure SDEMobile as a standalone application
• Use the Central Administration Console for mobile configurations
• Set-up security restrictions and data encryption features
Course outline
1. Installing the SDEMobile Application
- SDEMobile Client installation
- SDEMobile Server installation

2. Handset Enrollment
- Login into the handset
- Enrolling new devices
- Viewing and releasing licenses on the central administration console

3. Setting up SDEMobile as a standalone application
- Standalone SDEMobile Server Configuration

4. BMC Service Desk Express Integration
- Full mobile integration with BMC Service Desk Express

5. Barcode Scanner and RFID Reader Configuration
- Selecting the fields and modules for mobile offline use
- Configuring mobile forms
- Configuring mobile lists
- Configuring mobile menus
- Configuring Barcode Scanner devices
- Configuring RFID Reader devices
- Initial synchronisation

6. Mobile Incident Management Configuration
- Selecting the fields and modules for mobile offline use
- Configuring mobile forms
- Configuring mobile lists
- Configuring mobile menus
- Initial synchronisation

7. Mobile Problem Management Configuration
- Selecting the fields and modules for mobile offline use
- Configuring mobile forms
- Configuring mobile lists
- Configuring mobile menus
- Initial synchronisation

8. Mobile Change Management Configuration
- Selecting the fields and modules for mobile offline use
- Configuring mobile forms
- Configuring mobile lists
- Configuring mobile menus
- Initial synchronisation
- Application Designer Overview
- Basic Application Designer Usage

9. Securing the Mobile Data
- Setting up SSL encryption
- Using handset VPN functions
- On-Board Mobile database encryption

10. Implementation Planning
- Creating a design, implementation and testing plan for mobility deployments